CARPLS Privacy Policy

Last Updated: March 6, 2026

CARPLS (Coordinated Advice & Referral Program for Legal Services) (“CARPLS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, chatbots, SMS communications, and other services (collectively, the “Services”). It also explains your rights and choices regarding your information.

How We Use Your Information

We use the information we collect to:

• Connect individuals with appropriate legal aid resources
• Respond to inquiries submitted through our website or services
• Provide follow-up communications and service updates
• Coordinate appointments or requests for documents or information
• Improve our services, including chatbot functionality and user experience
• Conduct internal research and program evaluation using aggregated or anonymized data
• Maintain system security and prevent fraud or misuse
• Comply with legal obligations

Information We Collect

Depending on how you interact with CARPLS, we may collect the following information:

Contact Information

Name, email address, phone number, mailing address, and similar contact details when you submit a form or communicate with us.

Messages and Correspondence

Information you include when contacting us through forms, chatbots, or other communication channels.

Usage Information

Information about how you interact with our website or services.

Feedback and Communications

Information you provide when submitting feedback, comments, or inquiries.

Event or Program Registration Information

Information submitted when registering for programs, trainings, or events.

Chatbot Services

Our chatbot collects the messages you type in order to provide legal information and referrals.

Users should avoid including sensitive personal information such as full names, addresses, or case details when using chatbot tools. Chatbot communications are not confidential and do not create an attorney-client relationship.

Text Message (SMS) Communications

CARPLS may use SMS messaging to communicate with individuals regarding inquiries submitted through our website or related service communications.

Consent to Receive SMS Messages

If you provide your mobile phone number and check the SMS consent box on our Contact Us page or other CARPLS web forms, you consent to receive text messages from CARPLS related to your inquiry or requested services.

These messages may include:

• Follow-up communications
• Requests for additional information or documents
• Appointment reminders
• Updates related to services you requested
• Client satisfaction surveys

CARPLS does not send marketing or promotional text messages.

Message Frequency and Charges

Message frequency varies depending on your interaction with CARPLS services.

Standard message and data rates may apply according to your mobile carrier plan.

Mobile carriers are not responsible for delayed or undelivered messages.

Opting Out of SMS Messages

You may opt out of receiving SMS messages at any time by:

Replying STOP to any CARPLS text message.

After opting out, you may receive a final confirmation message, and no further SMS messages will be sent unless you opt in again.

Additional SMS Commands

You may also use the following commands:

HELP – Receive assistance or contact information
INFO – Receive a link to CARPLS’ Privacy Policy and Terms of Service

How We Share Information

CARPLS does not sell, rent, or share personal information for marketing purposes.

We may share information only as necessary to operate our services, including with trusted service providers such as:

• SMS messaging platforms used to deliver text messages
• Technology platforms used to operate our website or chatbot services
• Secure case management systems used by CARPLS staff

These providers are required to protect your information and use it only for the services they provide to CARPLS.

Data Storage and Security

CARPLS uses secure technology systems and organizational safeguards designed to protect personal information.

Some services used to support CARPLS operations include:

• Secure chatbot platforms
• Customer relationship management systems used for case management
• SMS messaging platforms used to deliver text communications

While we take reasonable precautions to protect information, no online system can guarantee complete security.

Your Rights and Choices

You may:

• Request that we update or correct your information
• Request that we delete information submitted through our website
• Opt out of SMS communications at any time by replying STOP
• Contact CARPLS with questions about your information

Requests can be submitted through our Contact Us page.

Children’s Privacy

CARPLS services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18.

If we learn that we have collected such information, we will take steps to delete it.

Changes to This Policy

CARPLS may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.

Contact Information

If you have questions about this Privacy Policy or CARPLS data practices, please contact us through the Contact Us page on our website.