CARPLS Privacy Policy 

Last Updated: March 5, 2025

CARPLS (Coordinated Advice & Referral Program for Legal Services) (“CARPLS”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our websites, chatbots, SMS communications, and other services (collectively, the “Services”). It also describes your rights and choices regarding your information. 

How We Use Your Data 🚀 

We use your information to: 

  • 🗂 Match your issue with the best available legal resources. 
  • 🤖 Improve the chatbot’s functionality and ensure it provides accurate responses. 
  • 📲 Facilitate SMS surveys, client communications, and support our case management processes. 
  • ⚖️ Ensure legal compliance, including responding to legal requests. 
  • 🔐 Prevent fraud, protect safety, and enforce our terms. 
  • 📊 Conduct research and create anonymized, aggregated data for analysis. 

What Information We Collect 📝 

Chatbot Services 

  • The chatbot collects messages you type to provide legal resources. 
  • Do not include sensitive personal information (such as names, addresses, or case details). The chatbot is not a confidential or attorney-client communication. 

SMS Communications
We collect personal information through SMS, including messages related to surveys, client communications, and case updates.
By opting into SMS communications, you consent to receiving text messages from CARPLS. Message frequency varies based on engagement, and standard message/data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.
You may opt out at any time by:

  • Replying “STOP” to any CARPLS text message.
  • Unchecking the opt-in box on our Contact Us page and submitting a request.
  • Once your request is processed, you will no longer receive text messages.
  • To re-enable messages, you must provide explicit consent again.

Additional Information We Collect 

  • Business & Personal Contact Information: Name, email, mailing address, phone number, and company name. 
  • Profile Information: Username and password (if applicable). 
  • Registration Details: For services or events. 
  • Feedback & Correspondence: When you contact us with questions or comments. 
  • Geolocation Data: If explicitly authorized. 
  • Usage Information: Content you upload or submit. 
  • Marketing Preferences & Engagement: Interaction with our communications. 

Where Your Data is Stored 🛠 

  • Chatbot Data: Stored securely on Landbot.io. Learn more. 
  • Anthropic’s Claude AI assists with matching issues and automatically deletes data after 30 days. Read their policy. 
  • SMS Data: Stored securely within our case management system in compliance with CARPLS’ security protocols. (See below)
  • Client Data Management: We use Salesforce, a secure customer relationship management platform, to manage and store client information. Salesforce implements robust security measures to protect your data. You can review their privacy practices here. 

What We Don’t Do ❌ 

  • We do not collect or store chatbot messages unless they are inadvertently shared. 
  • We do not sell, share, or disclose personal information for marketing, lead generation, or third-party analytics. 

Your Rights & Choices 🛡 

  • Opt-Out: Stop using the chatbot or SMS services at any time. 
  • Access/Update Information: Review and update your data through your account settings (if applicable). 
  • Delete Chatbot Data: Request deletion from Landbot by making a request on our Contact Us page.
  • Opt-Out of Communications
    • You may opt out of SMS messages at any time by:
      • Replying “STOP” to any CARPLS text message.
      • Unchecking the opt-in box on our Contact Us page and submitting a request.
        Once processed, you will no longer receive CARPLS text messages. To resume SMS communications, you must opt in again.
  • Request Data Deletion: Use the Contact Us page to request deletion of your data. 

Text Message (SMS) Communications 📲

CARPLS uses text messaging (SMS) to provide legal assistance, case updates, surveys, and other service-related communications. By providing your mobile number and opting into SMS communications, you expressly consent to receive text messages from CARPLS regarding your inquiry or case.

What You Can Expect

  • Message frequency varies based on your engagement with our services.
  • Standard message and data rates may apply.
  • Mobile carriers are not liable for delayed or undelivered messages.

How We Use Your Information

  • We do not share, sell, or rent your phone number to third parties for marketing or promotional purposes.
  • Your opt-in status may be shared with third-party service providers only to facilitate message delivery (e.g., SMS platforms, mobile carriers).
  • We store SMS data securely within our case management system.

Opting In

You may opt into SMS messages by:

  • Providing your phone number when requesting services.
  • Engaging with CARPLS chatbots or intake systems that offer text-based communication.
  • Checking the opt-in box on our Contact Us page.
  • Replying to an initial CARPLS text message confirming your consent.

Opting Out

You may opt out of SMS communications at any time by:

  • Replying “STOP” to any CARPLS text message.
  • Unchecking the opt-in box on our Contact Us page and submitting a request.
  • After submitting an opt-out request, you will receive a final confirmation text, and no further messages will be sent.
  • To restart SMS services, you must opt in again.

Additional Commands

  • HELP – Reply “HELP” for assistance with SMS services or to get support options.
  • INFO – Reply “INFO” to receive a link to CARPLS’ Privacy Policy and Terms of Service.

Other Important Information 

Security Practices 🔒 

We use technical, organizational, and physical safeguards to protect your information. However, no online service can guarantee absolute security. 

Children’s Privacy 🚸

Our Services are not intended for individuals under 18. If you are under 18, you are not permitted to use our Services. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will take steps to delete it.

Changes to this Privacy Policy 

We may update this policy. If we make material changes, we will update the date and notify users where appropriate. 

How to Contact Us 📞 

If you have any questions about this Privacy Policy, please visit our Contact Us page to contact us.